Return & Refund Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully:

Returns

• We accept returns within 7–14 days (you can set exact days) of delivery.

• Items must be unused, unworn, and in their original packaging with all tags attached.

• To request a return, please contact our support team at support@paldeals.space with your order number and reason for return.

Non-Returnable Items

For hygiene and safety reasons, certain items (such as cosmetics, skincare, undergarments, or sale items) are not eligible for return or exchange.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.

• If approved, your refund will be processed to your original payment method within 5–10 business days.

• Shipping fees (if any) are non-refundable.

Exchanges

If you received a damaged, defective, or wrong item, we will offer a free replacement or exchange. Please contact us within 48 hours of delivery with photos as proof.

Cancellations

• Orders can be cancelled within 12 hours of purchase before they are shipped.

• After shipping, cancellation is not possible.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:
📧 support@shopzenvy.site