Shipping policy
At Zenvy, we aim to deliver your orders quickly and safely. Please review our shipping policy below:
Processing Time
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Orders are processed within 1–2 business days after confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Delivery Time
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We ship across Pakistan using trusted courier partners (e.g., TCS, Leopard, M&P, Call Courier).
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Estimated delivery time: 2–5 business days depending on your location.
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Deliveries to remote or rural areas may take slightly longer.
Shipping Charges
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Standard shipping charges apply and will be shown at checkout.
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Free shipping may be offered on selected promotions or minimum order values.
Order Tracking
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Once your order is shipped, you will receive a tracking number via SMS/email/WhatsApp (if applicable).
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You can track your order directly through the courier’s website or helpline.
Cash on Delivery (COD)
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COD is available nationwide. Please ensure someone is available at the delivery address to collect and pay for the order.
Delays
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We are not responsible for delays caused by courier services, weather, or other factors beyond our control.
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In case of significant delay, please contact our support team.
Damaged or Lost Packages
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If your package arrives damaged, please report it to us within 48 hours of delivery with photos as proof.
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If your order is lost in transit, we will investigate with the courier and either reship your order or issue a refund.
Contact Us
For any questions about shipping, please reach out to us:
📧 support@shopzenvy.site
📍 Lahore, Pakistan